Loommi

Terms

Loommi Terms of Use and Sale

Effective July 16, 2026 · Last updated July 20, 2026

These Terms of Use and Sale (the Terms) are a binding agreement between you and Loommi, Inc. (Loommi, we, us, or our). They govern the Loommi website and Store, Loommi devices and embedded software, companion applications, adult accounts, household and child-profile features, artificial-intelligence experiences, optional cloud, memory, recognition and personalization features, subscriptions, firmware, support, and related services, in each case when Loommi makes them available in the United States.

References to a feature do not mean that the feature is currently available and are not a promise that Loommi will release it. The product page, order confirmation, plan description, feature screen, safety instructions, and any supplemental terms presented when you buy or enable a feature state its then-current availability, price, requirements, and specific terms. If those materials conflict with these Terms, the more specific material controls for that subject.

Loommi offers its consumer services only in the 50 U.S. states and the District of Columbia. U.S. territories and possessions are not included. Loommi does not offer the product or services internationally.

1. Who may agree

You must be at least 18 years old and have reached the age of majority where you live to create an adult account, place an order, begin a subscription, or accept these Terms. Children do not contract with Loommi, place orders, or begin subscriptions.

An adult may create and manage a child profile only if that adult is the child's parent or legal guardian, or has other lawful authority for the specific action. Household ownership by itself does not give an adult authority to make every choice for another competent adult, every visitor, or a child whose parent or legal guardian is someone else. Child information, recognition, recording, consumer health data, and other sensitive features use the specific notices and permission rules described for those features. Accepting these Terms is not consent to an unlaunched sensitive-data practice.

2. How you accept these Terms

You accept the version of these Terms presented to you when you create an account, activate a device, place an order, or take another action next to a clear statement that the action constitutes agreement. A footer link by itself does not record your assent. Loommi records the accepted version, content hash, time, account or order identifier, and acceptance surface for a transaction or service that requires agreement. It provides a retainable copy or link to the accepted terms.

If you do not accept these Terms, do not create an account, order a product, activate a device, or use a service that requires acceptance.

3. Document order

The following order resolves a conflict:

  1. checkout and the order confirmation control product, quantity, price, taxes, shipping charge, and the stated delivery commitment;
  2. the Return and Refund Policy controls Loommi's voluntary return and refund program;
  3. the Shipping and Delivery Policy controls shipment, delivery, delay, and Mail Order Rule procedures;
  4. the Loommi One-Year Limited Warranty controls written-warranty coverage;
  5. the Subscription and Automatic Renewal Terms and enrollment screen control recurring price, cadence, trial conversion, and cancellation;
  6. an in-product child, biometric, recording, consumer-health, backup, or cloud notice controls the information practice described in that notice;
  7. product safety instructions control safe setup, placement, operation, shutdown, and maintenance; and
  8. these Terms control other matters.

The Privacy Notice and specialized privacy notices describe information practices. They are notices, not blanket contractual waivers.

4. Accounts and household roles

Provide accurate information, protect your credentials and paired devices, use multifactor authentication when required, and promptly tell Loommi at support@loommi.ai if you suspect unauthorized access. You are responsible for activity you authorize or negligently permit, but not for activity caused by Loommi's own authentication or security failure.

The product may support different permissions for an owner, co-guardian, caregiver, household adult, guest, support representative, and child profile. The controls shown in the application determine what each role can do. An account is personal and may not be sold or transferred. A physical device may be transferred only after it is unlinked, reset, and cleared of the former household's information. Loommi may require reasonable evidence to resolve an ownership, recovery, or transfer request.

5. What Loommi is—and is not

Loommi uses artificial intelligence to generate some responses, suggestions, summaries, and actions. Loommi is AI, not a person. It is not human or sentient, and it is not a doctor, therapist, counselor, dietitian, lawyer, teacher, emergency service, security-monitoring service, childcare provider, or life-safety system. AI output can be mistaken, incomplete, unexpected, repetitive, or inappropriate.

Loommi's automated child-safety systems are designed to reduce harmful or age-inappropriate output. They cannot identify every problem and do not replace appropriate adult supervision. Do not rely on Loommi for an emergency or for professional advice. Call 911 when someone is in immediate danger. In the United States, call or text 988 for suicide or crisis support. A child should stop using Loommi and tell a trusted adult if anything Loommi says or does is upsetting or concerning.

Safety statements in marketing describe controls that Loommi actually deploys for the applicable product and mode. They are not a guarantee that no harmful or unexpected event can occur. Product instructions and physical controls remain important.

6. Safe household use

An adult must complete setup, place the device on a stable surface, follow all power, spacing, temperature, cleaning, capture-control, movement, and shutdown instructions, and provide age-appropriate supervision. Do not use Loommi:

An application or network-based motion-stop request depends on power and communications and is not a certified emergency stop. Use the physical control described in the product instructions if the device does not respond.

7. Acceptable use

You may not use the services to:

Good-faith accessibility work, interoperability, lawful repair, and security research are not prohibited merely because they examine or modify a device. They must not access another person's data, create an unreasonable safety risk, or disrupt systems belonging to others. Send vulnerability reports to support@loommi.ai with the subject “Security report.”

8. Product information and planned features

Loommi may describe work it plans to build. A development plan, rendering, prototype, roadmap, demonstration, or unavailable listing is not an offer, delivery promise, or guarantee of final specifications. Only a product that checkout permits you to order is offered for sale. The product page and checkout state the included items, compatibility, price, availability, and material restrictions for that order.

Optional cloud, backup, recognition, memory, subscription, support-access, and integration features remain off until made available and enabled through the applicable controls. Loommi will provide any notice and obtain any permission required before a planned feature begins collecting a new category of sensitive information or using information for a materially different purpose.

9. Orders and payment

A Store listing is an invitation to submit an order, not Loommi's acceptance of an order. Your order is an offer to buy. An automated acknowledgement only confirms receipt. Loommi accepts the order when it sends an express acceptance or shipment confirmation, or ships the product, whichever occurs first.

Checkout controls the final product, quantity, price, tax, shipping charge, discount, and payment authorization or capture. Loommi uses Shopify checkout and its configured payment providers. Do not send payment-card details by email.

Before acceptance, Loommi may decline or cancel an order because of availability, a failed payment, suspected fraud, destination restrictions, legal requirements, or an obvious pricing or description error. If Loommi already captured payment for a canceled order, it will initiate a full refund to the original payment method. Your bank or card issuer controls when the credit appears.

For purposes of the FTC Mail, Internet, or Telephone Order Merchandise Rule, Loommi's shipment and delay obligations begin when it receives a properly completed order, regardless of when contract acceptance occurs. A properly completed order includes the accepted payment method and the information needed to fill the order.

Loommi does not charge a recurring fee unless you separately enroll in a plan after receiving the price, cadence, renewal, and cancellation disclosures.

10. Shipping, title, and risk of loss

The Shipping and Delivery Policy applies to physical orders. Shipping dates are estimates unless Loommi expressly labels a date guaranteed. If Loommi cannot ship within the promised time—or within 30 days after receipt of a properly completed order when no time was stated—it will provide the delay choice and cancellation right required by law. A Rule-required cancellation refund includes every amount tendered for the canceled order, including applicable shipping and handling. Loommi sends that refund within seven working days unless Loommi itself extended the credit, in which case it credits the account or gives notice within one billing cycle. Silence is not agreement to an indefinite delay.

Title and risk of loss pass when the product is delivered to you or a person you designate, subject to applicable law. They do not pass merely because Loommi gives the package to a carrier.

11. Returns, refunds, and warranty

The Return and Refund Policy provides a 30-day voluntary return right. It does not reduce warranty or statutory rights. The physical product and included Loommi-branded accessories are covered by the Loommi One-Year Limited Warranty and any nonwaivable rights that apply where you live.

The physical product is not sold “as is.” Product descriptions and express promises cannot be negated by a general service disclaimer. Opening a product, using a compatible third-party part, or obtaining third-party repair does not automatically void warranty coverage; coverage may exclude damage actually caused by misuse, an unsafe modification, or improper repair.

12. Subscriptions and paid services

The Subscription and Automatic Renewal Terms apply when Loommi offers a recurring plan. The enrollment screen provides the exact price, frequency, term, trial, benefits, and cancellation deadline and requires a separate affirmative action. A subscription is optional unless a product page unmistakably states otherwise before purchase.

Canceling a plan does not take ownership of the physical device away, revoke the embedded-software license needed for safe core operation, remove the base warranty, or eliminate statutory rights. A plan may stop only the cloud, storage, support, or other paid benefits identified at enrollment. Loommi will provide a reasonable opportunity to retrieve user-accessible cloud data before deleting it under the applicable notice.

13. Physical-device ownership and software license

You own a physical product you purchase. Loommi and its licensors retain ownership of embedded software and services. Loommi grants the lawful owner a personal, nonexclusive, royalty-free license to use the embedded software on that device for its intended household purpose. The license transfers with the device after a complete unlink and reset. It continues after a subscription ends for safe core operation.

You may not extract and commercially resell Loommi software, distribute Loommi credentials or signing material, or use Loommi's services to provide unauthorized cloud capacity. Nothing in these Terms restricts rights that law does not permit Loommi to restrict, including lawful repair, interoperability, accessibility, and security research.

Loommi may install safety, security, legal, and compatibility updates. An update will not intentionally defeat a lawful third-party repair merely because it is a third-party repair. You must install a critical update when continued operation without it presents a documented material safety or security risk.

14. Your content and feedback

You keep ownership of information or content you submit. You give Loommi a limited, nonexclusive license to host, copy, transmit, and process it only as needed to provide the feature you request, protect the services, or comply with law, subject to the Privacy Notice and your settings. This license ends when the information is deleted, except for a legally permitted backup or record.

Loommi does not obtain a general-purpose AI-training license to child content, raw voice or video, biometric data, or consumer health data through these Terms. If Loommi offers an eligible optional improvement program, it will use a separate affirmative choice and exclude those categories.

If you voluntarily send an idea labeled as feedback, without child, confidential, biometric, health, or user content, Loommi may use that feedback without payment or restriction.

15. Privacy, recording, and recognition

The Privacy Notice, Children's Privacy Notice, Biometric Privacy and Retention Policy, and consumer-health policies explain Loommi's practices.

Recognition is optional. For recognition kept only on one household robot, the owner may record their own choice. The owner may record another adult household member's choice only after that adult receives the notice, agrees, and asks the owner to record it. This local product rule is not a claim that the owner signed the other adult's Illinois written release.

A competent adult who does not live in the household must open and accept their own private form served by the robot over the home network. Another competent adult must also complete any online-recognition choice themself, even if they live in the household. A minor's own parent or legal guardian must make the child's choice; a household owner cannot enroll an unrelated child. Refusing recognition does not disable ordinary robot use.

You are responsible for using recording and camera features lawfully, but Loommi remains responsible for its own collection and processing. Do not disable or obscure a capture indicator, and do not place or use Loommi where people reasonably expect privacy without the notice or permission required by law.

16. Third-party services and application stores

Shopify, a payment provider, an application store, a communications carrier, or an optional integration may apply its own terms. Loommi remains responsible for its own commitments and does not disclaim them merely because it uses a service provider.

If you obtain the application from Apple, the license is limited to Apple- branded products you own or control as permitted by the App Store rules. Apple is not a party to these Terms, does not provide maintenance or support, and is not responsible for the application, product claims, or intellectual- property claims. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it. Loommi, not Apple, is responsible for the application and support described here. Equivalent platform terms apply where another application store requires them.

17. Service changes, suspension, and end of service

Loommi may add, test, modify, or retire an unpurchased feature. It may suspend access promptly to address a credible safety, security, fraud, abuse, or legal risk. For an ordinary violation, Loommi will ordinarily provide notice and a reasonable opportunity to cure. You may appeal an account action by emailing support@loommi.ai.

Loommi will not materially reduce a prepaid service during its paid term and keep the corresponding payment without a remedy. If it materially reduces or ends a prepaid service, it will provide advance notice when practicable and a prorated refund for the unused affected period. Accepted orders, warranty duties, recalls, refunds, privacy obligations, and statutory rights survive a service change.

Before selling a device, Loommi will make the applicable support, security-update, and end-of-service information available with the product.

18. Loommi intellectual property

The services, software, visual design, trademarks, documentation, and Loommi- created content are owned by Loommi or its licensors and protected by law. Except for the licenses expressly granted in these Terms, no right is transferred. Do not use Loommi branding in a way that implies sponsorship or confuses people about the source of a product or service.

Send an intellectual-property concern to support@loommi.ai with the subject “IP notice” and enough detail for Loommi to investigate. Loommi does not claim a statutory DMCA safe-harbor process unless it publishes a registered designated agent and the required procedure.

19. Service disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREE WEBSITE MATERIAL, BETA FEATURES, AND AI OR CLOUD OUTPUT ARE PROVIDED “AS AVAILABLE.” LOOMMI DOES NOT PROMISE THAT A SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, PERFECTLY ACCURATE, OR COMPLETELY SECURE.

THIS SECTION DOES NOT APPLY TO THE PHYSICAL PRODUCT'S LIMITED WARRANTY; AN EXPRESS PRODUCT PROMISE; DEATH OR PERSONAL INJURY; A PRODUCT DEFECT; FRAUD; WILLFUL MISCONDUCT; GROSS NEGLIGENCE WHERE IT CANNOT BE LIMITED; OR A WARRANTY, PRIVACY, CONSUMER-PROTECTION, OR OTHER RIGHT THAT LAW DOES NOT ALLOW LOOMMI TO DISCLAIM.

20. Limits on economic damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL ECONOMIC DAMAGES ARISING FROM THE SERVICES. LOOMMI'S AGGREGATE LIABILITY FOR OTHER SERVICE-RELATED ECONOMIC LOSS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT OR $100.

THESE LIMITS DO NOT APPLY TO DEATH OR PERSONAL INJURY; A DEFECTIVE PRODUCT; DAMAGE TO TANGIBLE PROPERTY CAUSED BY A PRODUCT DEFECT; LOOMMI'S FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE; REFUNDS OR AMOUNTS LOOMMI EXPRESSLY PROMISED TO PAY; PUBLIC INJUNCTIVE RELIEF; OR NONWAIVABLE WARRANTY, PRIVACY, SECURITY, PRODUCT-LIABILITY, CONSUMER-PROTECTION, OR STATUTORY REMEDIES.

Some states do not permit certain exclusions or limits, so a limit applies only to the extent permitted where you live.

21. Narrow responsibility for third-party claims

You will reimburse Loommi for a third-party claim only to the extent the claim is caused by your intentional unlawful misuse of the services or content you knowingly submit in violation of another person's rights. This does not apply to ordinary intended use, a child's conduct generally, a product defect, or Loommi's negligence or misconduct. Loommi will promptly notify you, permit reasonable participation, and will not agree without your consent to an admission, nonmonetary obligation, or payment by you.

22. Informal resolution

Before filing arbitration or a court claim other than small claims or a claim requiring immediate provisional relief, send a written notice to “Legal notice,” Loommi, Inc., 14 Tews Ct, Newport, RI 02840, USA, or support@loommi.ai with the subject “Legal notice.” Include your contact information, the facts, and the relief requested. Loommi will do the same using your account contact. The parties will attempt in good faith to resolve the dispute for 30 days. A filing deadline is paused during that period where law permits.

23. Individual arbitration agreement

Please read this section carefully. Except for the matters listed below, you and Loommi agree that a dispute arising from these Terms, a product, an order, a service, privacy, AI output, a subscription, or a warranty will be resolved by binding individual arbitration under the Federal Arbitration Act, not by a judge or jury. Class, collective, and representative proceedings are not available in arbitration unless both parties agree after the dispute arises.

The American Arbitration Association (AAA) will administer arbitration under its Consumer Arbitration Rules and, if applicable, its Mass Arbitration Supplementary Rules. The hearing may occur remotely or in the county where you live. Loommi will pay fees when the AAA rules or law require it. Neither party may recover arbitration costs or attorney fees from the other except where a statute, the AAA rules, or a finding of bad faith permits it.

A court—not the arbitrator—will decide whether an agreement was formed, whether a person had authority to assent, whether an opt-out was effective, which version or successive agreement applies, whether the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act applies, and whether a claim for public injunctive relief must remain in court. Other questions of scope and enforceability are for the arbitrator to the extent permitted by law.

Either party may bring an eligible individual claim in small-claims court. This section does not require arbitration of a claim that law says cannot be arbitrated, a claim for public injunctive relief where that remedy must remain in court, or a dispute for which a person elects court under 9 U.S.C. § 402. It does not bind a child's independent claim merely because an adult bought or activated Loommi.

Thirty-day opt-out. You may opt out of this arbitration agreement without affecting your account, order, or service. Within 30 days after first accepting these Terms, email support@loommi.ai with the subject “Arbitration opt-out” or mail Loommi at the address above. Include your name, account or order email, and an unambiguous statement that you opt out. Loommi will preserve the opt-out. If you opt out, you and Loommi may bring lawful claims in court under Section 24.

24. Governing law and court

The Federal Arbitration Act governs Section 23. Otherwise, Rhode Island law governs these Terms without regard to conflict-of-law rules, except that you keep the nonwaivable consumer protections of the state where you live. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

An eligible small-claims case may be brought where you live. A nonarbitrable claim may be brought in a state or federal court with lawful jurisdiction in Rhode Island or, where consumer law requires, in your home jurisdiction. Each party consents to personal jurisdiction in those courts without waiving an objection that law does not permit these Terms to waive.

25. Changes to these Terms

Loommi may update these Terms prospectively. The effective date identifies the version. Loommi will give account holders direct notice at least 30 days before a materially adverse change. Every materially changed arbitration agreement will be separately presented for affirmative acceptance, will carry a new 30-day opt-out period, and will not govern a dispute that arose before that acceptance. A new recurring charge, sensitive-data use, or material reduction of purchased functionality requires a new affirmative action whenever law or the nature of the change requires it.

A change does not apply retroactively to conduct or a dispute that arose before it became effective. If you reject a materially adverse service change, you may end the affected paid service without penalty and receive a prorated refund of an unused prepaid amount. Posting revised terms, sending notice, or continued use alone does not establish acceptance of a materially changed arbitration agreement or impose another materially adverse change on an existing customer.

26. General terms

These Terms and the controlling materials in Section 3 are the entire agreement for their subjects, without erasing an express warranty, description, or promise that formed part of a purchase. If a provision is unenforceable, it will be enforced to the lawful extent and the remainder will continue; a court may not rewrite a provision to eliminate a nonwaivable right. Failure to enforce a provision once is not a waiver.

Loommi may assign these Terms in a merger, reorganization, financing, or sale of relevant assets if the successor assumes Loommi's obligations. You may not assign an account, but the embedded license may transfer with a lawfully transferred, reset device. Provisions that by their nature must survive do so, including ownership, accrued payment, warranty, privacy, liability, dispute, and deletion duties.

Except for Apple as stated in Section 16, these Terms create no third-party beneficiary.

27. Contact

Loommi, Inc. 14 Tews Ct Newport, RI 02840, USA Telephone: (781) 718-2161 support@loommi.ai

See Contact Information and Legal Notices for the correct subject line and channel for a particular request.

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