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Loommi Return and Refund Policy

Effective July 16, 2026 · Last updated July 17, 2026

This policy applies to a physical Loommi product purchased directly from Loommi, Inc. in the 50 U.S. states or the District of Columbia. It becomes part of an order when Loommi makes that product available for purchase. A seller other than Loommi may apply its own return process, without reducing rights that law gives you against Loommi as warrantor or manufacturer.

1. Thirty-day return right

You may return a direct-purchased physical Loommi product within 30 calendar days after delivery for a refund. The product may be opened, activated, and reasonably tried. Keep it in reasonably good condition and return the product, included Loommi-branded power supply, included accessories, and components that came with it. Original packaging is helpful but is not required.

There is no restocking fee.

This voluntary return period does not shorten the Loommi One-Year Limited Warranty or any statutory right or remedy.

2. Start a return

Email support@loommi.ai with the subject “Return request” and include:

Loommi will provide a return authorization and the correct shipping instructions. Do not mail a device to Loommi's office without those instructions; the return or service location may be different. A return request made within the 30-day period remains timely while Loommi supplies the instructions.

3. Return shipping

Loommi provides a prepaid standard-shipping label and charges no return fee when the product is wrong, damaged on arrival, defective, materially different from its description, or recalled.

For a convenience return, you are responsible for the return shipping charge. Loommi may offer a prepaid label and deduct its disclosed actual cost from the refund only after you accept that option. You may instead use a tracked carrier of your choice. Loommi does not deduct a handling or restocking fee.

Keep the carrier receipt until the refund is complete. Loommi is responsible for a return shipped with its prepaid label after the carrier accepts it. If you select your own carrier, you are responsible until the package reaches the authorized return location, except where law provides otherwise.

4. Protect family information before return

Before returning a working device:

  1. use the application to unlink it from the household;
  2. delete or export information you want to keep;
  3. complete the product's factory-reset process; and
  4. remove personal accessories and packaging not supplied by Loommi.

A reset may permanently erase local profiles, memories, recognition patterns, settings, credentials, and other family information. Turning off an optional cloud backup does not by itself delete a backup that already exists; use the separate deletion control described in the application.

If damage prevents a reset, do not attempt an unsafe repair. Tell support before shipment. Loommi will route the device through its restricted-data handling process and will erase or destroy accessible personal information as part of intake, subject to the Privacy Notice and applicable law.

5. Inspection and refund

Loommi will inspect the returned package promptly. It may reduce a convenience- return refund only for substantial damage or missing included components beyond what is reasonably necessary to inspect and try the product, and will explain and document any reduction. This limitation does not apply to damage that is the reason for a defective, damaged-on-arrival, warranty, or recall return.

When the return qualifies, Loommi will initiate the refund to the original payment method within 10 business days after the authorized return is received or, when law requires earlier action, within that earlier period. Your bank, card issuer, or payment provider controls when the credit appears. Shipping charges from the original order are refunded when the product was wrong, damaged, defective, materially misdescribed, or recalled; otherwise an original standard, expedited, or optional shipping charge is not refundable for a convenience return.

If the original payment method cannot accept the refund, Loommi will contact you to provide another lawful refund method. Loommi will not substitute store credit for a required money refund without your agreement.

6. Exchanges and replacements

Loommi may offer an exchange when inventory permits. You do not have to accept an exchange instead of a return refund during the 30-day period. A warranty replacement may use new or professionally reconditioned parts or a product of equivalent or better functionality, as described in the Limited Warranty.

7. Subscriptions and digital services

Cancel recurring service through the same online account or application-store channel used to enroll. The Subscription and Automatic Renewal Terms control cancellation and any service refund. Returning a device does not automatically cancel a separately billed subscription, so complete both actions when both apply. Loommi will make this distinction clear in the return flow.

8. Damaged shipments and safety issues

Tell Loommi promptly if a package arrives damaged, incomplete, or wrong. Keep the packaging until Loommi confirms whether the carrier needs it. Do not use a device with visible damage, liquid entry, overheating, an unusual odor or sound, an exposed component, or another safety concern.

For a recall or safety corrective action, follow the specific instructions Loommi provides. Recall remedies are not limited by the 30-day period.

9. State-law rights

This policy gives you a voluntary return right in addition to applicable law. Where state law provides a longer period, an additional remedy, or a rule that cannot be waived, that law controls. Warranty, defective-product, chargeback, and consumer-protection rights are not eliminated when the voluntary return period ends.

10. Contact

Loommi, Inc. 14 Tews Ct Newport, RI 02840, USA Telephone: (781) 718-2161 support@loommi.ai — subject “Return request”

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